Cross-Train Key Staff to Keep Your Doors Open
Does your organization have an employee or volunteer who would make it nearly impossible to complete essential work if they didn’t show up? You may be an expert at your job, but you may also need to know what your co-workers do or have been doing if they’re suddenly unable to work.
Vital team members might need to take a step back if flooding affects their home. During a pandemic, you might be short-staffed due to illnesses or other emergencies.
As part of your organization’s activities around preparing for emergencies, identifying key staff functions and developing strategies to backfill their roles are important steps to take if you want to keep your organization open. FEMA’s Organizations Preparing for Emergency Needs (OPEN) can help. This is a critical part of preparing for a disaster, whether you’re a nonprofit, small business, or faith-based organization.
When approaching the task of cross-training, consider these questions:
Make sure you have an organizational chart and update it regularly. The first step in cross-training might be to develop a skills matrix that lists and tracks each person’s capabilities. This tool could be valuable for leaders who need to delegate responsibilities during emergencies. Next, connect with your human resources department to help staff get the training they need to keep your doors open. Read More…
- Which positions at your organization require cross-training?
- How does your organization keep track of staff trainings, certifications, and qualifications?
- Does your organization regularly offer opportunities for employees to train in different areas, such as disaster preparation or emergency management and communications?